PRIVACY POLICY
At Coombes Training ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy ("Policy") outlines the types of information we collect, how we use and share that information, and your rights regarding your data.
By accessing or using our website (the "Site"), you agree to this Policy. If you do not agree, please do not use our Site. We may update this Policy from time to time, and any changes will be posted on this page.
1. What Information We Collect
The information we collect depends on your interactions with our Site, your account settings, the products and services you use, and applicable laws. We collect two main types of information:
1.1 Personal Information (voluntarily provided by you):
Name
Address
Email address
Phone number
Payment information (processed securely by third-party providers)
Age (if required for compliance purposes)
1.2 Non-Personal Information (collected automatically):
IP address
Browser type
Device information
Website activity (via cookies and tracking technologies)
We may also collect information about third parties (e.g., gift recipients) when you provide it.
2. How We Collect Your Information
We collect information in the following ways:
When you register, make a purchase, or complete a form on our Site.
When you interact with our emails or customer service.
Through cookies and similar tracking technologies.
From third-party sources such as social media, marketing partners, or public databases.
3. How We Use Your Information
We use your information to:
Process and fulfill your orders.
Manage your account and provide customer support.
Improve our products, services, and user experience.
Send marketing communications (if you have opted in).
Detect and prevent fraud or unauthorized activities.
Comply with legal and regulatory requirements.
We do not sell or rent your personal information to third parties.
4. Payment Processing
We accept payments through secure third-party payment processors such as PayPal and Stripe. Your payment details are handled in accordance with their privacy policies and security standards.
5. Marketing & Communication
If you have opted in, we may send you promotional messages about our products and services. You can opt out at any time by following the "unsubscribe" instructions in our emails or contacting us directly.
6. Third-Party Sharing
We may share your information with trusted third-party service providers to:
Fulfill orders and deliveries.
Process payments securely.
Conduct marketing and promotional campaigns.
Prevent fraud and verify identities.
These third parties are required to protect your data and use it only for the intended purposes.
7. Cookies & Tracking Technologies
Cookies are small files stored on your device to improve your browsing experience. We use cookies to:
Recognize you when you visit our Site.
Store your preferences and login details.
Analyze website traffic and performance.
Deliver personalized content and advertisements.
You can disable cookies in your browser settings, but doing so may affect website functionality.
8. Your Data Protection Rights
You have the right to:
Access, update, or delete your personal data.
Opt out of marketing communications.
Restrict or object to certain data processing activities.
Request a copy of your personal information.
To exercise these rights, please contact us using the information below.
9. Children’s Privacy
We do not knowingly collect or market to children under 13 (or 16 in certain regions). If we become aware that we have collected personal data from a minor, we will delete it immediately.
10. Compliance with Australian Privacy Laws
Coombes Training operates in Queensland, Australia, and complies with the Privacy Act 1988 (Cth) and the Australian Consumer Law (ACL). If you have any concerns regarding how we handle your data, you have the right to contact the Office of the Australian Information Commissioner (OAIC).
11. California Consumer Privacy Act (CCPA) & General Data Protection Regulation (GDPR)
If you are a California resident or an EU citizen, you may have additional rights regarding your personal data. To request access, deletion, or other rights under CCPA or GDPR, please contact us.
12. Security & Data Retention
We implement strict security measures to protect your data from unauthorized access or breaches. We retain personal information only as long as necessary for legal, business, and operational purposes.
13. Links to Third-Party Sites
Our Site may contain links to external websites. We are not responsible for their privacy policies or practices.
14. Contact Us
If you have any questions about this Policy or your data rights, please contact us:
Email: enquiries@coombestraining.com
You may also contact a relevant data protection authority in your region if you have concerns about our data practices.
This Policy was last updated on 26/02/2025.